Neon TowerSupport
Contact us
Write to support@neontowergame.com. Tell us your phone model and what happened – a screenshot helps. For purchases, include the order number from your Google Play receipt (it starts with GPA.).
Common questions
A purchase didn't arrive
Close the game completely and open it again with an internet connection: the game asks Google Play for purchases that haven't been delivered yet. If it still hasn't arrived after that, write to us with the order number.
I bought NO ADS – do I still see ads?
No. Neon Tower never forces ads on you: videos only play when you choose to watch one for a reward. With NO ADS you get those rewards without any video, and your gold bonus is always on.
An ad didn't give me the reward
The reward comes when the video has played to the end. If you closed it early, or no video was available ("NO AD AVAILABLE RIGHT NOW"), nothing is used up – try again a little later.
My progress is gone after reinstalling
Progress is saved on your phone. Cloud save keeps a copy when it is available in your version of the game. If you lost progress, write to us with your phone model and roughly when you last played.
How do I start over?
Settings › RESET PROGRESS (tap twice, then confirm). This can't be undone.
How do I turn off reminders or data sharing?
Settings › NOTIFICATIONS turns off reminders. Settings › ANONYMOUS DATA stops gameplay statistics and crash reports. Your phone's settings can also limit ad personalization.
How do I get my data deleted?
Write to support@neontowergame.com. See the privacy policy for what the game collects.